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Title Refunds
Posted by KOSUI (ip:)
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  • Date 2020-04-07 14:41:55
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1. Requirements:

 

Please take into consideration that we only accept qualifying returns but not exchanges.

 

Refunds are issued once the returned products clear our inspection.


 

1) An item is eligible for cancellation if:


you posted a Return request within 24 hours of payment and your order is
 still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center : Community->Q&A->Return & Refund)

the order is delayed for more than 10 days since payment and you have not received any
notification regarding the delay

the ordered item is out of stock.         


2) We accept return(s) if:

 

-you receive a product different from your order.

 

-you receive a defective product 


Both Case, Customer will be required to prove it as picture  before return goods.

(Community->Q&A-> Return &Refund)

 


**Return Instructions

 

(1) Post a return request on our Return forum within three days of receiving day .

- Customer will need to give us 1)order no. 2)return item 3)return method 4)email


(2) A customer service representative will be in contact to assist you

    by email or as reply comment.

 

(3) Item  must be in their original condition, which includes tags and any packaging.

Also, you need to include a note of your order number, name, and user ID.

 

*Please be advised that returns are accepted ONLY IF you followed the instructions above 

 and your return request has been approved by our staff.


 Returns that are shipped to us without any prior consent are not accepted.

 

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact.

 

The item(s) must be sent in their original packaging and unworn.

 

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

 

**Return fee

All case of return, customer will required pay shipping fee by own credit or debit card.

 

  • Shipping fee for any return caused by our fault will be paid by the company.

However, Customer needs to pay return fee 1st.

Those payment will be cancelled once returned item has arrived & confirmed.


 We do not accept return(s) if:

  • if return item arrived after 21days(including weekends & National Holiday)
  • you are returning the items just because you changed your mind (on size, color, etc.)
  • you are returning shoes, bags, or any other accessories       
  • your return request is not approved by our staff
  • products are damaged due to your mishandling (Please check washing instruction on care label)

The following items are not considered defective:

  • Items that are originally manufactured without tags or labels
  • Items with creases that may have been made while shipping
  • Items with unsatisfactory/incomplete finish due to mass production
  • Items with difference of color up to personal monitor screen's condition
  • Items with different pattern position compared product image.
  • In the case of natural materials such as cotton or Linen, white spots or grain marks found on the fabric are not considered defective.

 

4) If there is a missing item from your order:

 

*Contact our customer service center

(Community-> Q& A) within 1 day as soon as customer got parcel.


*Please keep all contents of the original package including packaging material

(boxes, plastic bags etc.) with you until you are instructed otherwise.

 

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

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